differentiation

The example I thought of, relating this term to my own work experience, was scheduling for the office. While there are the rules for when one can schedule appointments based on what the person is coming in for each person interprets them a little differently. in addition, while the doctor is technically our boss we all know that the woman who prints out the schedule will call you on anything that she doesn't think is a good idea and make you reschedule any appointments that she thinks should be elsewhere.