Feedback

We use feedback (in chapter 4, pg 109), both positive and negative, at work on a regular basis. Throughout the month we have a list posted on a wall where people can write down any concerns, or problems that they would like to have addressed at the next staff meeting. Once a month we (the staff and the doctors) all sit down and have a meeting regarding the concerns that have been raised. This allows the doctors to let us know what is working or not working for them as well as a voice for the staff to discuss problems that the doctors may not be aware of since they spend much of their time in exam rooms with the patients. This is a helpful communication tool for bridging the gaps between the front and the back office in the workplace.